We are designing the grid of the future! 

As the IT Helpdesk Technician, you will install, maintain, test, and repairs systems and networks. You will utilize basic technical knowledge to support IT initiatives and provide technical support to local and remote employees. This is a highly interactive in-person position serving our corporate office in Panama City, Panama.

How you can make an impact:

• Performs routine tech systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Work closely with employees including the executive team to resolve issues
• Partner with other corporate services departments (Human Resources and Accounting/Finance) ensuring new employees have necessary equipment and technology configured and set up to be productive on their first day at EPE.
• Assists with ordering and tracking inventory levels of equipment and materials.
• Assist in documenting SOP’s, procedures, policies, SOC-related documents, etc.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Maintains current knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Provide telephone, email-based triage, and remote resolution of IT support.
• Monitor Service Desk Ticket System; prioritize and schedule resolution of each desktop support ticket for region. Keep request status up to date and tickets moving to resolution.
• Provide proactive equipment maintenance to make sure PC’s/ Laptop’s, printers and other hardware are functioning properly. Take measures to avoid downtime and monitor to keep things running smoothly.
• Perform daily floor surveys to proactively identify if end user support needs.
• Proactively communicate with satellite sites to identify support needs.

Bring your passion, here's what’s needed:

• Minimum of two years of IT-related experience
• Outstanding customer service, patience, and professionalism.
• Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.
• Experience working with the following technologies: Windows Desktop & Server, MS 365, laptops, docking stations, servers, firewalls, VPN’s, wireless internet, multi-display setups, switches, etc.
• Experience dealing with external vendors such as MSP’s, internet providers, equipment vendors, etc.

Lead the change!

Be a part of an innovative team shaping the grid of the future through advanced energy intelligence.  For more than half a century, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe, providing consulting expertise and energy intelligence software solutions for complex engineering and grid modeling challenges. As leaders in the renewables space, we are focused on building a modern, secure, and resilient grid.   Join us in making an impact on the communities we serve and the environment in which we live. Together we can transform the future of energy.  

How we support you:

• Comprehensive Health & Life Insurance: 100% premium coverage for employees, with partial coverage available for eligible dependents.
• Opportunity to work on cutting-edge automation solutions for the power industry.
• Collaborate with a team of experts in software engineering, renewable energy, and grid technologies.
• Flexible hybrid work environment with opportunities for professional growth and innovation.
• EPE is an equal opportunity employer and values diversity in its workforce.

Location: This position will be located in Panama

Travel:  Occasional travel may be needed (10% or less)

EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster

If you are interested in applying for employment with EPE and need special assistance to apply for a posted position, please send an email to: applicationassistance@epeconsulting.com

Third-Party Recruiting Notification

EPE does not accept unsolicited resumes from third-party recruiters. Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EPE will not pay a fee to a third-party recruiter or agency without a previously signed third-party agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team. 

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